Privacy policy
Privacy Policy
Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our platform and services.
Information We Collect
We may collect personal information including your name, email address, phone number, shipping address, billing address, and payment details when you place an order or create an account on our platform.
We may also collect non-personal information such as browser type, device information, IP address, and usage analytics to improve our services and customer experience.
Data We May Collect
- Name and contact details
- Delivery and billing information
- Order and transaction history
- Payment and refund details
- Device and browser information
- Customer support communications
How We Use Your Information
We use the collected information to process orders, provide customer support, improve our platform, and ensure secure transactions.
Order Processing
To confirm, process, ship, and deliver your orders efficiently.
Customer Support
To respond to inquiries, complaints, return requests, and support tickets.
Platform Improvement
To analyze usage patterns and improve website performance and user experience.
Security & Fraud Prevention
To detect fraudulent activities and maintain secure transactions.
Payment Information & Data Security
Payments on our platform are securely processed through trusted third-party payment gateway providers such as Razorpay.
We do not collect, store, save, or have direct access to customers’ sensitive banking information including debit card details, credit card numbers, CVV, UPI PINs, net banking passwords, or any confidential payment credentials.
All payment transactions are encrypted and securely handled directly by Razorpay and its authorized banking partners in accordance with applicable security standards and payment industry regulations.
Customer payment information remains secure and is never stored on our servers.
Information Sharing
We do not sell, rent, or trade customer personal information to third parties.
Your information may be shared only with trusted service providers involved in payment processing, shipping, delivery, technical support, or legal compliance requirements.
We ensure that all third-party partners handling customer data follow appropriate confidentiality and security measures.
Cookies & Tracking Technologies
Our platform may use cookies and similar technologies to enhance user experience, remember preferences, and analyze website traffic.
Users can modify browser settings to disable cookies, although some features of the platform may not function properly.
Data Security
We implement reasonable technical and organizational security measures to protect customer information against unauthorized access, misuse, disclosure, or loss.
While we strive to protect your information, no online platform or internet transmission can be guaranteed to be completely secure.
User Rights & Policy Updates
Users may request updates, corrections, or deletion of their personal information by contacting our support team, subject to applicable legal obligations.
We reserve the right to modify or update this Privacy Policy at any time. Changes will be effective immediately upon posting on the platform.
By using our platform, you agree to the terms outlined in this Privacy Policy.